# Customer Support Specialist, Docs & Work Auth at Rippling

- Company: Rippling
- What the company does: About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://rippling.com/
- Type: Startups
- Level: Mid level
- Location: PA
- Work setup: On-site
- Pay: $22 to $23/hr (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://ats.rippling.com/rippling/jobs/e7b84b9a-e4d4-4579-8951-d005af968d00?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rippling-customer-support-specialist-docs-and-work-auth/

## About the role

As a Customer Support Specialist on the Docs & Work Authorization team, you’ll sit at the intersection of customer experience, product troubleshooting, and some of the most critical workflows in the employee lifecycle. This role goes beyond resolving individual support cases -- you’ll investigate complex product behavior, identify root causes, recognize trends across customer issues, and help surface opportunities to improve the product and customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor's degree
- 1-4 years of customer support experience in a SaaS business
- Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- We are open to candidates in all US timezones who are willing to work a shift between the hours of 9am to 6pm PST

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rippling-customer-support-specialist-docs-and-work-auth/