# Global Payroll Escalations & Project Lead at Rippling

- Company: Rippling
- What the company does: About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://rippling.com/
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $82K to $123K base salary per year (USD)
- Posted: 2026-10-06
- Apply by: 2026-11-23
- Apply: https://ats.rippling.com/rippling/jobs/e2a5b70b-567b-4feb-b778-3e6032c59ce2?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rippling-global-payroll-escalations-and-project-manager/

## About the role

Rippling’s Global Payroll Operations team manages payroll processing and services across 80+ countries around the world. As Rippling continues expanding globally, we are looking for a hyper-focused, customer-obsessed Escalations Lead to serve as our primary champion for customer experience when critical issues arise. This role is driven by a desire to make rapid, lasting improvements that immediately impact the experience of both our largest enterprise accounts and our smallest growing businesses. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ Years Experience: Escalations Management, Account Management, Strategic Customer Support, or Operations at a fast-growing tech company
- Obsessive Customer Focus: Passion for user experience and a track record of building immediate trust in high-stress moments
- High Focus and Ability to Handle Pressure: Hyper-focused under pressure with a strong bias for action during critical incidents
- Product & Technical Curiosity: Deep drive to understand product behavior and perform rigorous root-cause analysis
- R&D Partnership: Strong collaborative muscle to influence Product, Engineering, and CX on permanent fixes
- Structured Communication: Ability to break down complex issues into clear, actionable steps for both technical and executive audiences. Adept at managing communications for both internal and external stakeholders

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rippling-global-payroll-escalations-and-project-manager/