# Senior Customer Success Manager, Key Accounts at Rippling

- Company: Rippling
- What the company does: About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://rippling.com/
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://ats.rippling.com/rippling/jobs/cacf2a3a-ce9f-4674-bf03-758a12cceda9?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rippling-senior-customer-success-manager-key-accounts/

## About the role

Rippling is looking for a customer-obsessed CSM ( internally titled: Technical Account Manager - TAM ) to join our Key Accounts TAM team. As a Key Accounts Technical Account Manager at Rippling, you will be a trusted advisor for our most valuable clients, managing strategic relationships and delivering an exceptional customer experience. You’ll work with a small portfolio of 3-4 enterprise accounts to drive satisfaction, retention, and growth, aligning Rippling’s solutions with the client’s strategic goals. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience: Minimum of 6 years in client management or technical account management, ideally within a high-growth SaaS company
- Skills: Exceptional client engagement and relationship-building skills, technical acumen, and ability to collaborate cross-functionally
- Mindset: Strategic thinker, proactive problem-solver, and client advocate who can navigate complex needs
- Advocacy: Clear understanding of customer needs, process, impact and be able to present asks at an executive level
- Willingness to travel: At least once a quarter to customer HQ or Rippling HQ

Tags: Technical Account Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rippling-senior-customer-success-manager-key-accounts/