# Senior Program Manager, Knowledge at Rippling

- Company: Rippling
- What the company does: About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://rippling.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Pay: $98K to $147K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://ats.rippling.com/rippling/jobs/b80f749a-53a7-4893-ad7d-7964929e6fd0?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rippling-senior-program-manager-knowledge/

## About the role

Support Operations manage a global support organization of more than 1,000 employees with a lean team of 10. Our goal isn't just to support the business, but to automate the friction out of it. We are looking for an AI-Native Program Manager to force-multiply our global Support organization through better knowledge management. You will own the internal and external Knowledge roadmap, executing on three core pillars: Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Expert-level knowledge infrastructure experience (Confluence, JIRA, Salesforce Knowledge)
- Deep familiarity with prompt engineering and the LLM landscape (OpenAI, Anthropic, Gemini)
- Expertise in SQL/Snowflake to wrangle data and generate insights
- (Preferable) Expert in text automation and parsing skills (e.g., Zapier, regex, AI content pipelines)

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rippling-senior-program-manager-knowledge/