# Manager, Client Success - Strategic at Rithum

- Company: Rithum
- What the company does: Backed by Insight.
- Company website: https://www.commercehub.com/
- Type: Startups
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Pay: $100K to $168K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/rithum/jobs/8212031
- Page: https://www.1752.vc/careers/jobs/rithum-manager-client-success-strategic/

## About the role

As the Manager, Client Success – Strategic, you lead a team of Client Success Managers responsible for Rithum’s most strategic and highest-value client relationships. These accounts often include complex stakeholder groups, multi-product adoption, and sophisticated business requirements. You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience.

## What they're looking for

- 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment
- 1+ years of experience leading and coaching client-facing teams
- Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements
- Experience with renewals, client escalations, and expansion opportunities in partnership with Sales
- Strong communication, coaching, organizational, and cross-functional partnership skills
- Ability to use client and portfolio data to identify risks, opportunities, and actions

Tags: Client Success Brands - AMER (1431)