# Software Support Specialist at Rithum

- Company: Rithum
- What the company does: Backed by Insight.
- Company website: https://www.commercehub.com/
- Type: Startups
- Level: Mid level
- Location: United States - Remote
- Work setup: Remote
- Pay: $45K to $70K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/rithum/jobs/8213922
- Page: https://www.1752.vc/careers/jobs/rithum-software-support-specialist/

## About the role

As a Software Support Specialist , you play a crucial role in providing accurate and timely support to our clients. You will provide support by addressing inbound software queries through various channels such as portal, email, telephone, and chat. Your responsibilities include promptly responding to clients’ requests, accurately documenting issues and resolutions, and proactively identifying trends for management attention.

## What they're looking for

- 1+ years computer/technical/call center client service experience
- Excellent communication (written and verbal English), interpersonal and problem-solving skills
- Ability to organize work and multi-task
- Demonstrated ability to write in a clear, concise, organized manner with an appropriate level of detail
- Experience with Windows computing environment, MS Office
- Effective collaborator with proven process improvement skills

Tags: Client Support Retailers (1420)