# Title Escalation Engineer at Riverbed Technology

- Company: Riverbed Technology
- What the company does: Use Riverbed's AI-driven observability platform to unlock exceptional digital experiences. Enhance performance, resolve IT issues, and deliver seamless experiences effortlessly. Backed by Accel and Lightspeed.
- Company website: http://www.riverbed.com
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-11
- Apply by: 2026-10-12
- Apply: https://emea-apj-riverbed.icims.com/jobs/8037/escalation-engineer/job
- Page: https://www.1752.vc/careers/jobs/riverbed-technology-title-escalation-engineer/

## About the role

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency.

## What they're looking for

- At least 3+ experience in enterprise technical support role, preferably with a networking technology company
- Strong technical and problem-solving skills
- Excellent client handling skills
- Comprehensive understanding of Network Monitoring Performance technologies, network/data forensics, and the impact of bandwidth and latency restrictions on application performance
- Proficiency in TCP performance troubleshooting and analysis
- Experience in reading and interpreting packet captures using tools such as Sniffers, Ethereal/Wireshark/TCPdump, Packet Analyzer, or equivalent, with deep packet analysis exposure