# Title Support Operations Analyst at Riverbed Technology

- Company: Riverbed Technology
- What the company does: Use Riverbed's AI-driven observability platform to unlock exceptional digital experiences. Enhance performance, resolve IT issues, and deliver seamless experiences effortlessly. Backed by Accel and Lightspeed.
- Company website: http://www.riverbed.com
- Type: Startups
- Level: Analyst
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-06
- Apply by: 2026-10-12
- Apply: https://emea-apj-riverbed.icims.com/jobs/8034/support-operations-analyst/job
- Page: https://www.1752.vc/careers/jobs/riverbed-technology-title-support-operations-analyst/

## About the role

We are seeking a highly analytical and results-driven Support Operations Analyst to play a critical role in scaling our global support organization, enhancing customer experience, and ensuring operational excellence. This position will serve as a strategic partner to Support Leadership and Core IT Operations, delivering real-time business insights, workforce planning, performance analytics, and operational governance that enable informed decision-making and continuous improvement.

## What they're looking for

- 5+ years of experience in business operations, analytics, reporting, or operational strategy
- 4+ years of experience supporting post-sales organizations such as Technical Support, Customer Experience, Customer Success, or Service Operations
- Proven experience leveraging data and analytics to generate business insights and influence strategic decisions
- Strong understanding of workforce management principles, including forecasting, capacity planning, scheduling, and resource optimization
- Experience managing operational KPIs, dashboards, and performance reporting frameworks
- Excellent analytical, problem-solving, and data interpretation skills