# Associate Director, Customer Experience Operations at Ro

- Company: Ro
- What the company does: Ro is a telehealth company connecting patients with US-licensed professionals entirely online. Get treatment now for weight loss, sexual health, hair loss, fertility, & more. Backed by General Catalyst.
- Company website: https://ro.co/
- Type: Startups
- Level: Principal and up
- Location: New York, NY or Remote
- Work setup: Hybrid
- Pay: $152K to $175K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.lever.co/ro/c8c616bc-7449-43e1-ac53-1637e7d183cc
- Page: https://www.1752.vc/careers/jobs/ro-associate-director-customer-experience-operations/

## About the role

Own the end-to-end performance of Ro’s outsourced Member Experience operations across multiple BPO partners, sites, and support channels (e.g., chat, messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness Lead, coach, and develop senior CX Leaders within BPO environments, setting clear expectations for performance, consistency, and growth while building strong leadership capability at scale

Tags: Care Delivery