# Customer Care, Program Manager at Robinhood

- Company: Robinhood
- What the company does: Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.
- Company website: http://robinhood.com/
- Type: Startups
- Level: Senior
- Location: Chicago, IL; Denver, CO; Westlake, TX
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://boards.greenhouse.io/robinhood/jobs/8167971?t=gh_src=&gh_jid=8167971
- Page: https://www.1752.vc/careers/jobs/robinhood-customer-care-program-manager/

## About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

## What they're looking for

- Experience managing complex, multi-stakeholder programs with external financial-services partners, vendors, or regulators
- Familiarity with financial agency relationships, trustee/custodial structures, or public-sector fintech — or comparable experience in a heavily contracted, multi-party environment
- Incident management and crisis communication experience — formal severity/on-call processes, cross-company coordination
- Comfort in ambiguity — building governance/SOPs for a first-of-its-kind program vs. an established playbook
- Excellent written/verbal communication, executive-level reporting for internal and external audiences
- Compliance-adjacent experience — regulated-data handling, contractual waiver management, third-party vendor governance

Tags: Brokerage Operations - RHF