# Customer Experience Associate, Resolutions Desk at Robinhood

- Company: Robinhood
- What the company does: Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.
- Company website: http://robinhood.com/
- Type: Startups
- Level: Associate
- Location: Denver, CO; Westlake, TX
- Work setup: On-site
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://boards.greenhouse.io/robinhood/jobs/8268261?t=gh_src=&gh_jid=8268261&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/robinhood-customer-experience-associate-resolutions-desk/

## About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience in a customer-facing role, with a track record of strong performance — this is an entry point onto the Resolutions Desk, so prior escalation experience isn't required
- Excellent written and verbal communication skills, with the ability to explain concepts clearly to both agents and customers
- Comfortable applying documented policies and procedures on live escalations, with the judgment to know when to bring in a supervisor
- Ability to quickly defuse anxiety and de-escalate tense situations through empathetic, confident communication
- Strong organizational skills and attention to detail when following playbooks and logging case information
- High empathy paired with a teach-vs-tell communication style

Tags: Customer Care

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/robinhood-customer-experience-associate-resolutions-desk/