# Customer Experience Manager, Executive Office at Robinhood

- Company: Robinhood
- What the company does: Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.
- Company website: http://robinhood.com/
- Type: Startups
- Level: Senior
- Location: Denver, CO; Westlake, TX
- Work setup: On-site
- Posted: 2026-10-08
- Apply by: 2026-11-23
- Apply: https://boards.greenhouse.io/robinhood/jobs/8248165?t=gh_src=&gh_jid=8248165&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/robinhood-customer-experience-manager-executive-office/

## About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Demonstrated experience leading escalations, complaints management, or other complex customer operations
- Proven ability to lead and develop experienced teams, including coaching sound judgment and decision-making in complex or ambiguous situations
- Strong operational leadership skills with experience setting performance expectations, using data to identify opportunities, and delivering measurable results
- Strong problem-solving, analytical, and decision-making capabilities, including the ability to identify patterns and root causes beyond individual customer cases
- Ability to influence and collaborate effectively across senior leaders and cross-functional partners, including Compliance, Legal, Product, and Operations
- Minimum four years of experience in a Customer Care management role

Tags: Customer Care

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/robinhood-customer-experience-manager-executive-office/