# Customer Experience Team Lead, RHM Executive Office at Robinhood

- Company: Robinhood
- What the company does: Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.
- Company website: http://robinhood.com/
- Type: Startups
- Level: Senior
- Location: Denver, CO; Westlake, TX
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://boards.greenhouse.io/robinhood/jobs/8357602?t=gh_src=&gh_jid=8357602&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/robinhood-customer-experience-team-lead-rhm-executive-office/

## About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Active FINRA Series 7, Series 63, Series 9/10 OR Series 24 preferred. Ability to obtain Series 3 within 120 days)
- Experience handling complex customer concerns, escalations, or complaints within a financial services or regulated environment
- Strong technical coaching and leadership skills, with the ability to develop others through feedback, guidance, and knowledge sharing
- Excellent written and verbal communication skills, including the ability to communicate clearly and professionally in sensitive or high-stakes situations
- Strong investigative, analytical, and problem-solving skills with exceptional attention to detail
- Sound judgment and the ability to balance customer outcomes, regulatory requirements, and business priorities

Tags: Customer Care

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/robinhood-customer-experience-team-lead-rhm-executive-office/