# Knowledge & Operational Readiness Lead at Robinhood

- Company: Robinhood
- What the company does: Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.
- Company website: http://robinhood.com/
- Type: Startups
- Level: Senior
- Location: Denver, CO; Westlake, TX
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://boards.greenhouse.io/robinhood/jobs/8112333?t=gh_src=&gh_jid=8112333
- Page: https://www.1752.vc/careers/jobs/robinhood-knowledge-and-operational-readiness-lead/

## About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

## What they're looking for

- Experienced individual contributor with advanced knowledge of knowledge management and content strategy, and practical experience across multiple related job areas — typically 4-5+ years of relevant experience
- Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level decisions with limited outside support
- Deep knowledge management and content strategy background: governance, information architecture, content lifecycle, and knowledge base operations
- Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX partners across all levels across multiple, more complex assigned functions
- Executive-level communication: able to move between granular operational detail and leadership-ready narratives depending on the audience
- Strong project management skills, comfortable holding multiple complex workstreams simultaneously without losing quality

Tags: Customer Care