# Tier 2 Technical Support Specialist at Rockbot

- Company: Rockbot
- What the company does: Music, TV, digital signage and advertising for your business, all controlled from one platform. Built for one locations or thousands. Plug-and-play setup. Backed by GV.
- Company website: https://rockbot.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://job-boards.greenhouse.io/rockbot/jobs/6176126004
- Page: https://www.1752.vc/careers/jobs/rockbot-tier-2-technical-support-specialist/

## About the role

As the Tier 2 Technical Support Specialist at Rockbot, you'll serve as the technical backbone of Rockbot's escalation function — the person the team turns to when issues are complex, environments are nuanced, or recurring problems require durable, systemic solutions. You'll own Rockbot's most advanced support scenarios across networking, firewall configuration, hardware, player setup, connectivity, and enterprise environments while also serving as a key partner in evolving our AI-enabled support operations.

## What they're looking for

- 3+ years in a Tier 2, escalation, or advanced technical support role within SaaS, IoT, AV, media technology, or related environments
- Strong networking fundamentals, including TCP/IP, VLANs, firewall configuration, and connectivity troubleshooting (required)
- Hands-on experience troubleshooting hardware and device-level issues
- Skilled at structured problem solving and systematic root-cause analysis
- Strong written and verbal communication skills with both technical and non-technical audiences
- Experience with Zendesk or similar support platforms, including workflow configuration or administration

Tags: Client Services