# Manager, Client Operations - Client Services at Roku

- Company: Roku
- What the company does: Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from. Backed by Menlo.
- Company website: https://www.roku.com
- Type: Startups
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Pay: $136K to $168K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://www.weareroku.com/jobs/8188991?gh_jid=8188991
- Page: https://www.1752.vc/careers/jobs/roku-manager-client-operations-client-services/

## About the role

As a Manager, Client Operations, you will lead a team of 8–10 Client Associates and own the operational performance of the campaign lifecycle from pre-sale through upsell and renewals. This is a build role as much as a leadership role: the workflows, quality standards, SLAs, and escalation paths this function runs on are being defined now, and you will help define them.

## What they're looking for

- 7+ years in client services, account management, campaign operations, sales planning, client operations or customer success, including hands-on ownership of the campaign lifecycle
- People management or formal mentorship and coaching experience, with a proven track record of developing early-career talent
- Deep, current knowledge of the digital, streaming, and programmatic landscape, including DSPs, SSPs, DMPs, and programmatic guaranteed and private marketplace deal mechanics
- Command of the full pre- and post-sale process: media planning, IO and contract flow, trafficking and tagging, launch management, billing, and reporting
- A build-it mindset — comfort with adaptability, a bias toward standardizing and documenting, and the judgment to know when a process is worth formalizing
- Strong project management skills and a proven ability to lead cross-functional initiatives to completion

Tags: Ad Client Services