# Director, Implementation & Professional Services at ROLLER

- Company: ROLLER
- What the company does: Run your entire attraction on one platform with ROLLER. Sell tickets online, manage POS & payments, streamline operations, and deliver exceptional guest experiences. Backed by Insight.
- Company website: https://www.roller.software/
- Type: Startups
- Level: Principal and up
- Location: Austin, Texas
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/roller/jobs/5241768007
- Page: https://www.1752.vc/careers/jobs/roller-director-implementation-and-professional-services/

## About the role

ROLLER builds the software that runs the world's most memorable venues: trampoline parks, water parks, zoos, wake parks, museums, and family entertainment centers across the US, UK, and Australia. We're growing fast, backed by top-tier investors, and still early enough in our journey that the people who join now will shape what comes next.

## What they're looking for

- You bring 10+ years of customer success, customer support and /or onboarding experience
- 5+ years in a people leadership role overseeing global customer success organizations
- Proven track record of designing and implementing onboarding and implementation processes for technical products
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience in developing customer facing training programs

Tags: GTM