# Customer Experience Specialist at Route

- Company: Route
- What the company does: Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking. Backed by Madrona.
- Company website: https://www.route.com
- Type: Startups
- Level: Mid level
- Location: Lehi, Utah, United States
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://careers.route.com/job-board?gh_jid=8003698003
- Page: https://www.1752.vc/careers/jobs/route-customer-experience-specialist/

## About the role

We're hiring a Customer Experience Specialist to work claims day in and day out on our Claims team. You'll dig into a steady queue of customer claims - including our highest-value merchant claims - applying policy carefully and resolving each case efficiently and accurately.

## What they're looking for

- Proficiency in Zendesk or similar customer support platforms
- Strong written and verbal communication skills, with a friendly, professional demeanor
- Strong reading/writing skills and the ability to type accurately at 40+ words/minute
- Comfort troubleshooting technical issues while navigating multiple systems
- Strong problem-solving skills and resourcefulness — if you don't know how to do something, you'll figure it out
- Prior experience in customer support or claims management, with a track record of hitting KPI targets (tickets solved per hour, CSAT, QA scores)

Tags: Customer Experience