# Customer Success Manager at Rox

- Company: Rox
- What the company does: Rox provides an artificial intelligence software platform that supports sales teams with account research, engagement planning, and monitoring of customer activity. Backed by General Catalyst.
- Company website: https://rox.com
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://jobs.ashbyhq.com/Rox-Data-Corp/d000a77d-3e63-4b05-b1d4-6b8aa26f4ef8?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rox-customer-success-manager/

## About the role

Own a book of post-go-live accounts through Momentum, Growing, At-Risk, and Active Expansion stages with clear success criteria per account Drive adoption and proof of value in the first period after go-live: consumption ramping, value evidence captured, and adjacent-team introductions while goodwill is highest Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in customer success or post-sales, with ownership of retention, utilization, or expansion outcomes
- Track record managing relationships with VP-level stakeholders or above
- Strong balance of strategic thinking and operational execution, comfortable moving from an exec QBR to a deployment debug in the same day
- Demonstrated ability to drive measurable time-to-value and turn healthy usage into expansion pipeline
- Deep empathy for enterprise customers and a passion for helping them succeed
- Strong analytical mindset, fluent working with metrics, success criteria, and customer data

Tags: Growth

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rox-customer-success-manager/