# Customer Support Engineer at Rox

- Company: Rox
- What the company does: Rox provides an artificial intelligence software platform that supports sales teams with account research, engagement planning, and monitoring of customer activity. Backed by General Catalyst.
- Company website: https://rox.com
- Type: Startups
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://jobs.ashbyhq.com/Rox-Data-Corp/17f44c6c-2fcd-4869-bd48-c4b08fe1b426?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rox-customer-support-engineer/

## About the role

Own the customer product support queue end to end: intake, triage, reproduction, resolution, and clear customer communication Protect support SLAs, with faster handling for severe product-impairing and loss-of-functionality issues Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years in technical support, solutions engineering, or a similar customer-facing technical role in B2B SaaS
- Strong troubleshooting instincts across systems that touch SaaS apps, APIs, identity, and data integrations
- Comfort reading logs, reproducing bugs, and explaining technical findings to both technical and non-technical audiences
- Clear written communication: customers should leave every thread knowing status, next step, and owner
- Experience with CRM and GTM stacks (Salesforce, HubSpot, or similar) is a plus
- Familiarity with SQL or a scripting language for investigating customer data issues is a plus

Tags: Growth

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rox-customer-support-engineer/