# Lead, Customer Success Operations Analyst at Rubrik

- Company: Rubrik
- What the company does: Backed by Greylock, Khosla and Lightspeed.
- Company website: https://www.rubrik.com/en
- Type: Startups
- Level: Senior
- Location: Palo Alto, CA
- Work setup: On-site
- Posted: 2026-08-25
- Apply by: 2026-10-12
- Apply: https://www.rubrik.com/company/careers/departments/job.8140173?gh_jid=8140173
- Page: https://www.1752.vc/careers/jobs/rubrik-lead-customer-success-operations-analyst/

## About the role

Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable, automated, insight-driven system. We're looking for a senior Customer Success Operations professional to be the operational engine behind these motions — building the automation that removes manual toil, turning scattered data into trusted analytics, and acting as the connective tissue between Customer Success, Renewals, RevOps, Product, and Engineering.

## What they're looking for

- Minimum of 6 years in Customer Success Operations, Revenue Operations, Sales Ops, or a CS/analytics function in B2B SaaS or enterprise technology
- Bachelor's degree in Engineering, Computer Science, or a related technical field preferred
- Excel skills, plus fluency in SQL, Tableau, and Snowflake — able to independently build dashboards, + skills and frameworks/apps or agents, define metrics, and derive insight from complex, multi-source data
- Demonstrated experience designing and building automations: workflow automation, triggered actions, CS-platform configuration
- Hands-on experience applying AI/LLM tools to automate reporting, analysis, or operational workflows. Deep familiarity with Salesforce and a Customer Success platform (Gainsight, Totango, Planhat, or similar)
- Fluency in core post-sales metrics — GRR, NRR, churn, downsell, health scoring, segmentation, renewal motions — and judgment on which ones drive decisions

Tags: Support