# Manager, Customer Resilience Management - Customer Success at Rubrik

- Company: Rubrik
- What the company does: Backed by Greylock, Khosla and Lightspeed.
- Company website: https://www.rubrik.com/en
- Type: Startups
- Level: Senior
- Location: US Remote
- Work setup: Remote
- Posted: 2026-08-24
- Apply by: 2026-10-12
- Apply: https://www.rubrik.com/company/careers/departments/job.8139783?gh_jid=8139783
- Page: https://www.1752.vc/careers/jobs/rubrik-manager-customer-resilience-management-customer-success/

## About the role

The Manager of the Customer Resilience team will drive all aspects of the post-sales journey for a select group of Enterprise Accounts at Rubrik. The successful candidate will lead a team of Customer Resilience Managers (CRMs) who act as the point of contact between Rubrik and our select clients, managing their journey with Rubrik and coordinating to achieve their business goals.

## What they're looking for

- Bachelor's degree in a computer-related discipline preferred
- 10+ years of experience in customer success and/or technical account management in a technology company
- 3+ years leading and managing people, and building high-performing teams
- Excellent written and verbal communication skills
- Strong planning, decision-making, staffing, and process-improvement skills
- Excellent interpersonal and teamwork skills, proven ability to build working relationships at all levels of management

Tags: Support