# Senior Customer Resilience Manager - Customer Success (Remote) at Rubrik

- Company: Rubrik
- What the company does: Backed by Greylock, Khosla and Lightspeed.
- Company website: https://www.rubrik.com/en
- Type: Startups
- Level: Senior
- Location: US Remote
- Work setup: Remote
- Posted: 2026-08-24
- Apply by: 2026-10-12
- Apply: https://www.rubrik.com/company/careers/departments/job.8139767?gh_jid=8139767
- Page: https://www.1752.vc/careers/jobs/rubrik-senior-customer-resilience-manager-customer-success-remote/

## About the role

The Customer Resilience Manager (CRM) is a key role within the Customer Success organization. The successful candidate will drive all aspects of the post-sales journey for a select group of Enterprise Accounts at Rubrik. The CRM works as the driver, customer advocate, and primary point of contact between Rubrik and its select clients, managing their life cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives.

## What they're looking for

- Bachelor's degree in a computer-related discipline preferred
- 8+ years of experience in a customer success and/or technical account management role in a technology-based company
- Competent, knowledgeable, and confident — able to coordinate and lead required resources to address customer requirements
- Passionate about customers — strong customer orientation, proactive and positive by nature
- Cross-functional and collaborative — able to assemble and lead team initiatives and resources
- Excellent presentation, written, and verbal communication skills

Tags: Support