# Senior Director, IT Product Management — GTM & Customer Experience at Rubrik

- Company: Rubrik
- What the company does: Backed by Greylock, Khosla and Lightspeed.
- Company website: https://www.rubrik.com/en
- Type: Startups
- Level: Principal and up
- Location: Palo Alto, CA
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-12
- Apply: https://www.rubrik.com/company/careers/departments/job.8144296?gh_jid=8144296
- Page: https://www.1752.vc/careers/jobs/rubrik-senior-director-it-product-management-gtm-and-customer-experience/

## About the role

We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities. This is a hands-on leadership role — architect and player-coach, accountable for the end-to-end product vision, agentic system design, and delivery of intelligent experiences across the revenue lifecycle, from prospect to quote to cash to renewal and support.

## What they're looking for

- 15+ years of progressive leadership in enterprise technology / product management, including 5+ years leading teams at a high-growth, large-scale tech or SaaS company
- GTM fluency: experience with hardware / software / SaaS go-to-market models and the technical complexities of NPI in such environments
- Operating Model Alignment: Exceptional ability to partner with CRO, RevOps, Finance, and CS executives to align operating models, drive organizational change management, and eliminate legacy operational debt
- Applied AI depth: demonstrated success leading the design and delivery of production-grade AI/ML products, including generative-AI applications, agentic architectures, and large-scale automation
- Strong GTM System knowledge with hands-on experience across CRM (Salesforce), PRM, advanced CPQ, billing, and complex revenue architectures, CX / customer-support platforms a strong plus
- Proven track record transforming seller / partner / customer experiences through agentic AI, intelligent automation, and data-driven platforms, with measurable impact on revenue operations

Tags: Information Technology & Services