# Support Engineer at Runlayer

- Company: Runlayer
- What the company does: AI enablement, security, and control in one platform. Backed by Felicis.
- Company website: https://runlayer.com
- Type: Startups
- Level: Mid level
- Location: Hybrid NYC / Remote (US Timezones)
- Work setup: Remote
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jobs.ashbyhq.com/runlayer/0b347b9f-11b4-4430-8409-ada973a46f81?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/runlayer-support-engineer/

## About the role

As the founding Support Engineer at Runlayer, you'll be the technical frontline for enterprise customers deploying Runlayer across their engineering orgs. You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across the control plane, connectors, OAuth flows, deployment configs, and AI client integrations, and you'll build the support playbook from scratch as the bridge between customers and engineering. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies
- An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity
- Debugging fluency across the stack: you read Python/TypeScript, query PostgreSQL, trace HTTP requests, and interpret Kubernetes pod logs
- Familiarity with enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure (AWS preferred: EKS/ECS, CloudWatch, VPCs)
- Experience running support in Pylon and over Slack or Teams
- AI-native workflow: you use MCPs and AI tools daily to do real work

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/runlayer-support-engineer/