# Consumer Support Specialist - US at Runway Health

- Company: Runway Health
- What the company does: Affordable, convenient travel health medications for motion sickness, sleeplessness, altitude sickness, malaria prevention and traveler's diarrhea. Backed by Techstars.
- Company website: https://runwayhealth.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $75K to $90K base salary per year (USD)
- Posted: 2026-08-13
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/runway-ml/9f6d216d-2f54-4970-84d7-43ab0a2b4852
- Page: https://www.1752.vc/careers/jobs/runway-health-consumer-support-specialist-us/

## About the role

*Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day.

## What they're looking for

- You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms
- Strong written communication: clear, direct, and thoughtful at volume
- A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset
- Natural curiosity about how products work, why users get confused, and what could be done better
- Comfort managing your own work in a fast-moving environment- high ownership and high autonomy
- Data driven mindset: you notice patterns and know how to communicate them

Tags: Customer Experience