# Customer Education Specialist at Runway Health

- Company: Runway Health
- What the company does: Affordable, convenient travel health medications for motion sickness, sleeplessness, altitude sickness, malaria prevention and traveler's diarrhea. Backed by Techstars.
- Company website: https://runwayhealth.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $90K to $120K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.ashbyhq.com/runway-ml/4f8e18a4-0f26-4b28-a44d-3ba1afaada74
- Page: https://www.1752.vc/careers/jobs/runway-health-customer-education-specialist/

## About the role

* Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle Runway is growing fast, and so is the surface area of what users need to learn. We're looking for an Education Content Specialist to keep our Help Center accurate, our Academy content well-produced, and our users set up for success from day one.

## What they're looking for

- 2-3 years of experience in technical writing, documentation, education content, or a similar role at a software or SaaS company
- Ability to translate complex product features into clear, user-friendly language — across articles, scripts, and guides
- Experience shipping documentation on tight timelines with cross-functional dependencies
- Comfort with help center platforms (Zendesk, Intercom, or similar) and content management systems
- Familiarity with video content production and an instinct for how to structure and pace educational content
- Strong editorial judgment — you catch inconsistencies before they go live

Tags: Customer Experience