# Support Specialist, US Tier 1 at Runway

- Company: Runway
- What the company does: Runway is building foundational Real-World Intelligence that can understand, simulate and act in the world. We offer products and services built on-top of this intelligence to empower individuals and organizations to do more in the world. Backed by SoftBank VF, Madrona and Amplify.
- Company website: https://runwayml.com/
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $65K to $80K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.ashbyhq.com/runway-ml/15b2fbc9-a6a4-4c87-84bb-527f6616cf7d?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/runway-support-specialist-us-tier-1/

## About the role

We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Clear, accurate written communication, especially on process-driven, checklist-style work
- Comfortable with repetitive, high-volume work without losing accuracy
- Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement
- 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required)
- Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/runway-support-specialist-us-tier-1/