# Customer Success Associate at Runwise

- Company: Runwise
- What the company does: Runwise is a wireless control, sensor network, and software platform to better operate heating systems. Backed by Fifth Wall.
- Company website: https://runwise.com
- Type: Startups
- Level: Associate
- Location: New York, New York
- Work setup: On-site
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/runwise/jobs/4711654006
- Page: https://www.1752.vc/careers/jobs/runwise-customer-success-associate/

## About the role

As a Customer Success Associate at Runwise you will have the opportunity to work directly with our Customer Success Managers. Each customer and each building has unique needs. You will assist our Customer Success Managers, helping them effectively manage their books of business while you learn our product and services. You will be an integral part of our customer experience, helping our customers run their heating systems in an energy efficient way that makes tenants more comfortable.

## What they're looking for

- You have 0-1 years of direct customer management experience in a Customer Success, Support or Account Management role or are interested in learning about the Customer Success space
- You have excellent social and communication skills and find it easy to get along with others
- You are pro-active, detail-oriented, extremely organized and you have strong project management skills
- You thrive by building long-term relationships and partnering with a range of stakeholders (customers, colleagues, etc.)
- You are a problem solver and can help diagnose and troubleshoot problems quickly and efficiently
- You are always looking for ways to do the job faster and better, including using AI tools to boost productivity and streamline repetitive internal processes and tasks

Tags: Customer Success