# Client Escalation Manager at SafeRide Health

- Company: SafeRide Health
- What the company does: SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
- Company website: https://www.saferidehealth.com/
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-06-05
- Apply by: 2026-10-08
- Apply: https://saferidehealth.bamboohr.com/careers/276
- Page: https://www.1752.vc/careers/jobs/saferide-health-client-escalation-manager/

## About the role

SafeRide Health is seeking a Client Escalation Manager to lead the resolution of complex, high-priority client issues while developing a high-performing team of Client Escalation Specialists. This role serves as the primary point of accountability for managing escalated concerns from health plan partners, ensuring issues are addressed with urgency, professionalism, and a commitment to exceptional service.

## What they're looking for

- • 3–5 years of experience in client escalations, customer operations, account management, client services, or a related client-facing operational role
- • Experience supporting Medicaid, Medicare, commercial health plans, or other healthcare payer organizations
- • Demonstrated people leadership experience, including coaching, performance management, and team development
- • Strong analytical, critical thinking, and problem-solving skills
- • Excellent written and verbal communication skills, including experience communicating with external clients and senior stakeholders
- • Experience using CRM platforms, case management systems, ticketing systems, or reporting tools

Tags: Member Services