# Facilities Coordinator at SafeRide Health

- Company: SafeRide Health
- What the company does: SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
- Company website: https://www.saferidehealth.com/
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://saferidehealth.bamboohr.com/careers/315
- Page: https://www.1752.vc/careers/jobs/saferide-health-facilities-coordinator/

## About the role

At SafeRide Health, we ensure transportation is never a barrier to care. As a Facilities Coordinator, you’ll build and maintain proactive relationships with medical facilities and case managers, help onboard them to our tools, and keep communications running smoothly. You’ll track facility trends, manage inbound/outbound outreach, and resolve day-to-day issues with professionalism and urgency so providers can focus on care and members can reliably get to their appointments.

## What they're looking for

- Identify key points of contact (POCs) at assigned facilities, maintain accurate roles and contact details
- Follow a clear outreach cadence (e.g., weekly for priority facilities, monthly for others) to share updates, gather feedback, and strengthen partnerships
- Onboard facility staff to SafeRide’s Care Portal and related tools, provide refresher training and job aids as needed
- Serve as a primary contact for facility needs through the Facility Phone Line and direct lines, triage and resolve scheduling or policy questions quickly
- Draft and send timely communications (e.g., policy changes, holiday schedules), support mass-email sends and recipient list hygiene
- Escalate urgent or complex issues to the Facilities Supervisor or the appropriate cross-functional team with clear, structured context

Tags: Member Services