# Routing Supervisor at SafeRide Health

- Company: SafeRide Health
- What the company does: SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
- Company website: https://www.saferidehealth.com/
- Type: Startups
- Level: Mid level
- Location: San Antonio, Texas
- Work setup: On-site
- Posted: 2026-07-21
- Apply by: 2026-10-08
- Apply: https://saferidehealth.bamboohr.com/careers/299
- Page: https://www.1752.vc/careers/jobs/saferide-health-routing-supervisor/

## About the role

We are looking for an experienced Routing (Dispatch) Supervisor to lead our growing routing team in San Antonio, TX! SafeRide Health is a technology and services company committed to eliminating transportation barriers to healthcare. By combining our proprietary tech platform with a nationwide network of vetted transportation providers, we empower payers and health systems to deliver smarter, more reliable non-emergency medical transportation.

## What they're looking for

- Lead, coach, and develop a team of Routing (Dispatch) Coordinators responsible for routing and dispatching advance notice and short notice trip requests
- Oversee daily routing and dispatch operations, ensuring coverage, productivity, and adherence to standard operating procedures across all shifts
- Monitor live trip monitoring dashboards and team performance against on-time performance targets, intervening when metrics fall below standard
- Serve as the escalation point for real-time trip recovery, resolving complex or high-impact issues with transportation providers and healthcare facilities
- Ensure trips are routed to the most cost-effective mode of transportation and audit for mode of transport errors, driving corrective action and retraining as needed
- Manage team scheduling, shift coverage, timekeeping, and PTO to maintain uninterrupted dispatch operations

Tags: Transportation Ops