# Principal Customer Success Manager at SailPoint

- Company: SailPoint
- What the company does: One platform to secure every identity! See how to dynamically adjust access, automate decisions, and enforce least privilege as threats evolve. Backed by Lightspeed.
- Company website: https://sailpoint.com/
- Type: Startups
- Level: Principal and up
- Location: United States
- Work setup: On-site
- Pay: $125K to $210K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://sailpoint.wd1.myworkdayjobs.com/en-US/SailPoint/job/United-States/Principal-Customer-Success-Manager_R014152
- Page: https://www.1752.vc/careers/jobs/sailpoint-principal-customer-success-manager/

## About the role

As a Principal Customer Success Manager (Principal CSM), you will serve as a senior strategic partner to our most complex and high-value customers, while also acting as a thought leader and mentor within the Customer Success organization. This role extends beyond traditional account management—you will be responsible for driving customer value, influencing product direction, and establishing best practices.

## What they're looking for

- 8+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in SaaS or enterprise software
- Proven track record of managing complex, enterprise-level accounts and delivering measurable business value
- Exceptional communication, relationship-building, and executive presence skills
- Experience working cross-functionally with Product, Support, Sales, and Engineering teams
- Demonstrated ability to lead initiatives, mentor peers, and influence at all levels of an organization
- Strong business acumen and problem-solving skills