# Customer Retention Representative at Salido Inc.

- Company: Salido Inc.
- What the company does: Backed by 500 Global.
- Company website: https://salido.com
- Type: Startups
- Level: Mid level
- Location: US - Remote
- Work setup: Remote
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://nabancard.wd1.myworkdayjobs.com/en-US/nab/job/US---Remote/Customer-Retention-Representative_JR102121?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/salido-inc-customer-retention-representative/

## About the role

The Customer Solutions Associate is part of the B2B environment that focuses on retaining and expanding business within the current merchant base, through strategic outreach and inbound closure calls. This role requires a driven individual with a proven ability to build rapport, influence decisions, and navigate complex situations to maximize customer loyalty and growth for North. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Equipment Concerns – educate merchant on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations
- Service Concerns – serve as a point of contact for the merchant while their issues are being addressed and resolved, escalate issues appropriately to ensure immediately resolution
- PaymentsHub – educate merchant on value of the NAB loyalty program
- Maintain current understanding of NAB processing rate structures and current industry knowledge
- Work with all departments within NAB to identify the best solution to the merchant’s concerns
- Determine the “root cause” of merchant dissatisfaction if cancellation is inevitable


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/salido-inc-customer-retention-representative/