# Digital Customer Success Manager, AI & Automation at Samsara

- Company: Samsara
- What the company does: Backed by General Catalyst and a16z.
- Company website: https://www.samsara.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - Austin; Remote - CA; Remote - Chicago; Remote - Dallas; Remote - Houston; Remote - Seattle
- Work setup: Remote
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://www.samsara.com/company/careers/roles/8306612?gh_jid=8306612&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/samsara-digital-customer-success-manager-ai-and-automation/

## About the role

The Commercial Customer Success team supports hundreds to thousands of customers who depend on the Samsara platform daily. This team is dedicated to equipping every customer with the necessary resources to achieve rapid value, regardless of their background or expertise. To scale this impact, we are seeking a Digital Customer Success Manager, AI & Automation to be a hands-on developer responsible for designing, testing, deploying, and maintaining agentic systems to support a digital-first post-sales strategy. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Hands-on experience building and maintaining production LLM-based agents or automations, with at least 1 year working directly with LLMs or AI agents in production
- Ability to code rapidly with Python proficiency or skilled at using AI to code, have a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
- Experience using product usage data to spot risk and opportunity (health signals, activation milestones, usage floors) and acting on it before it surfaces in a renewal conversation
- Comfort running experiments and drawing sound conclusions from the data in order to improve the performance
- A systems mindset for managing a high-volume book of business: you build repeatable playbooks and motions, not just manage individual relationships
- 3+ years of experience, preferably in a B2B SaaS environment

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/samsara-digital-customer-success-manager-ai-and-automation/