# Manager, Contract and Billing at Samsara

- Company: Samsara
- What the company does: Backed by General Catalyst and a16z.
- Company website: https://www.samsara.com/
- Type: Startups
- Level: Senior
- Location: Remote - CA; Remote - Chicago; Remote - Seattle; Remote - TX
- Work setup: Remote
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://www.samsara.com/company/careers/roles/8302148?gh_jid=8302148&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/samsara-manager-contract-and-billing/

## About the role

Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Today, billing errors, concession requests, and cancellation or return exceptions land with CSMs, CS managers, and several partner teams, each holding part of the picture. No one owns the whole timeline. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role
- 2+ years of experience managing people, ideally in a sales operations or finance capacity
- Experience building a team or function from scratch, or leading a major reorganization of an existing team, including writing the playbook and processes that made the work repeatable
- Experience setting up or significantly improving a case management, ticketing, or request-routing system, such as Zendesk, Jira, or Salesforce cases, that worked for both customers and internal teams
- Strong investigative skills: you can rebuild a timeline from incomplete or conflicting information across CRM, billing, and contract systems, and teach others to do the same
- Sound financial judgment about credits, concessions, reprocessing, and refunds, and a clear way of explaining your recommendation

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/samsara-manager-contract-and-billing/