# Sr. Customer Success Strategy Manager, New Products at Samsara

- Company: Samsara
- What the company does: Backed by General Catalyst and a16z.
- Company website: https://www.samsara.com/
- Type: Startups
- Level: Senior
- Location: Remote - SF Bay Area
- Work setup: Remote
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://www.samsara.com/company/careers/roles/8300580?gh_jid=8300580&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/samsara-senior-strategy-and-ops-lead-post-sale-product-adoption/

## About the role

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proactively build the process for embedding every new product into existing post-sale workflows as it ships — sponsorship, enablement, and defined success metrics — so no new product launches into a vacuum
- Partner with Product/R&D early in the launch cycle so adoption is designed for up front, not addressed after the fact
- Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new products
- Develop strategies to close identified adoption gaps, and personally execute against those strategies rather than only assigning them to others
- Influence and coordinate action across the five post-sale teams above, none of which report into this role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed
- Build and maintain relationships with leaders across each function to keep adoption a shared, prioritized outcome rather than a side project

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/samsara-senior-strategy-and-ops-lead-post-sale-product-adoption/