# Sr Customer Experience Specialist - Finance at Samsara

- Company: Samsara
- What the company does: Backed by General Catalyst and a16z.
- Company website: https://www.samsara.com/
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://www.samsara.com/company/careers/roles/8247289?gh_jid=8247289&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/samsara-sr-customer-experience-specialist-finance/

## About the role

Samsara is looking for a Senior Escalations Program Manager to own our most complex customer escalations and turn those experiences into durable improvements. Approximately 70% of your time will be spent managing complex customer finance requests, you will coordinate cross-functional resources, lead executive-level communications, and drive rapid, high-quality resolution for high-severity customer issues. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years of experience in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations
- Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption
- Structured problem-solving skills and the ability to use data to make decisions, quantify impact, and prioritize work
- Strong program and project management skills, including the ability to manage multiple workstreams, dependencies, and stakeholders in time-sensitive situations
- Excellent written and verbal communication skills, with the ability to synthesize complex situations into clear executive-level updates and recommendations
- Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience

Tags: Corporate Accounting

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/samsara-sr-customer-experience-specialist-finance/