# IT Service Desk Manager at Saronic

- Company: Saronic
- What the company does: Providing the most advanced and capable autonomous vessels in the maritime domain. Backed by Bessemer, General Catalyst and Kleiner Perkins.
- Company website: https://www.saronic.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/saronic/79bc48c9-f5ab-4b84-8ca2-93793ded820b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/saronic-it-service-desk-manager/

## About the role

Saronic is a rapidly growing defense technology company seeking a Service Desk Manager to oversee enterprise IT support operations across a geographically distributed workforce, including international personnel. The Service Desk Manager will be responsible for the day-to-day management of service desk operations to ensure employees and business teams receive timely, high-quality support. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
- 8+ years of IT support experience, with at least 3 years managing or leading a global/distributed service desk
- Demonstrated expertise with ServiceNow (or similar ITSM platforms) administration, reporting, and workflows
- Strong working knowledge of ITIL/ITSM principles and their practical application in enterprise environments
- Proven ability to scale service desk teams, processes, and technologies in high-growth environments
- Hands-on experience supporting collaboration platforms, SaaS platforms, and cloud computing environments

Tags: Enterprise Technology

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/saronic-it-service-desk-manager/