# Contributor Experience Manager, Community at Scale

- Company: Scale
- What the company does: Backed by Accel, Index and Y Combinator.
- Company website: http://www.scale.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA; New York, NY
- Work setup: On-site
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://job-boards.greenhouse.io/scaleai/jobs/4731928005
- Page: https://www.1752.vc/careers/jobs/scale-contributor-experience-manager-community/

## About the role

Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This is a strategic operational role requiring the execution of an operator, program manager, and creative writer. You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels.

## What they're looking for

- Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
- Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
- Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
- Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
- Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
- Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers

Tags: Gen AI Operations