# Program Manager, Technical Enablement at Scale

- Company: Scale
- What the company does: Backed by Accel, Index and Y Combinator.
- Company website: http://www.scale.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA; New York, NY
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/scaleai/jobs/4727135005
- Page: https://www.1752.vc/careers/jobs/scale-program-manager-technical-enablement/

## About the role

As Program Manager, Technical Enablement, you will build that function from the ground up. Your job is to make sure every engineer who joins this team ramps quickly and confidently, has access to an authoritative, maintained knowledge base they can actually trust, and stays sharp as Scale’s platform and product surface evolves.

## What they're looking for

- Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days
- Define fully ramped success criteria by role and communicate them clearly to new hires and their managers
- Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation
- Establish a review cadence to keep content current as the platform evolves, tag owners and set expiration dates for key docs
- Create a clear document hierarchy so engineers always know which resources are canonical and which are deprecated
- Work with internal experts to surface the right documentation for the right audience, distinguishing what a new hire needs on Day 1 from what an established engineer needs to go deep

Tags: Enterprise