# Head of Technical Account Management at ScaleOps

- Company: ScaleOps
- What the company does: Backed by Insight and Lightspeed.
- Company website: http://scaleops.com/
- Type: Startups
- Level: Principal and up
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-08-04
- Apply by: 2026-10-08
- Apply: https://job-boards.eu.greenhouse.io/scaleops/jobs/4930919101
- Page: https://www.1752.vc/careers/jobs/scaleops-head-of-technical-account-management/

## About the role

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

## What they're looking for

- Own the global Technical Account Management strategy, driving technical success and long-term customer outcomes
- Build, lead, and scale a global team of Technical Account Managers, including hiring, onboarding, enablement, and career development
- Define clear engagement models, success metrics, and best practices for post-sale technical account management
- Ensure customers achieve measurable, ongoing value from the ScaleOps platform, including cost savings, performance improvements, and operational efficiency
- Develop deep, trust-based relationships with technical and operational stakeholders within customer organizations
- Guide customers through adoption, optimization, and scaling of the platform in real-world production environments

Tags: Customer Experience