# Technical Support Engineer at ScaleOps

- Company: ScaleOps
- What the company does: Backed by Insight and Lightspeed.
- Company website: http://scaleops.com/
- Type: Startups
- Level: Mid level
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-08-04
- Apply by: 2026-10-08
- Apply: https://job-boards.eu.greenhouse.io/scaleops/jobs/4921321101
- Page: https://www.1752.vc/careers/jobs/scaleops-technical-support-engineer/

## About the role

As a Technical Support Engineer at ScaleOps, you'll be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll monitor, triage, and resolve customer-reported incidents, ensuring problems are addressed within defined SLAs, and collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.

## What they're looking for

- Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations
- Monitor internal customer issue alerts around the clock and respond promptly
- Manage and own the ticketing system, ensuring timely updates and resolutions
- Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations
- Escalate issues to the appropriate teams with clear documentation, logs, and context
- Reproduce, investigate, and document bugs for R&D

Tags: Customer Experience