# Customer Support Specialist at Scotch

- Company: Scotch
- What the company does: Run your liquor store smarter with Scotch. Fast POS, real-time inventory, and built-in eCommerce — all in one system, designed exclusively for liquor retailers. Backed by Lerer Hippeau.
- Company website: https://scotchpos.com
- Type: Startups
- Level: Mid level
- Location: Remote / Hybrid
- Work setup: Remote
- Pay: $65K to $75K base salary per year (USD)
- Posted: 2026-10-07
- Apply by: 2026-11-21
- Apply: https://job-boards.greenhouse.io/scotch/jobs/5446558008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/scotch-customer-support-specialist/

## About the role

As a Customer Support Specialist, you'll own Tier 2 support for Scotch's Android-based POS platform and hardware ecosystem, handling the software, hardware, and customer issues that need deeper investigation than a first-line fix. You'll troubleshoot problems end to end, partner with our Product Support Engineers (Tier 3) + Product & Engineering teams when something needs a closer look, and keep customers informed and confident until their issue is fully resolved. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1–5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role
- Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues
- Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred
- Comfortable troubleshooting networking basics such as WiFi connectivity, routers, IP configuration, and remote access tools
- Strong organizational skills and attention to detail when managing multiple issues simultaneously
- Ability to work independently, prioritize effectively, and communicate clearly under pressure

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/scotch-customer-support-specialist/