# Senior Customer Onboarding Specialist at Scotch

- Company: Scotch
- What the company does: Run your liquor store smarter with Scotch. Fast POS, real-time inventory, and built-in eCommerce — all in one system, designed exclusively for liquor retailers. Backed by Lerer Hippeau.
- Company website: https://scotchpos.com
- Type: Startups
- Level: Senior
- Location: Denver, CO
- Work setup: On-site
- Pay: $100K to $110K base salary per year (USD)
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://job-boards.greenhouse.io/scotch/jobs/5450204008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/scotch-senior-customer-onboarding-specialist/

## About the role

As a Senior Customer Onboarding Specialist at Scotch, you'll own the end-to-end onboarding experience for new customers, serving as their primary point of contact from contract signing through successful go-live. You'll be responsible for ensuring every implementation is organized, executed on time, and delivers an exceptional customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years of experience in customer onboarding, software implementation, technical account management, or a similarly high-touch, customer-facing role, with demonstrated ownership of complex customer implementations
- Exceptional customer service skills, with a proven ability to build trust, manage expectations, resolve concerns, and consistently deliver a positive customer experience
- Excellent written and verbal communication skills, with a strong emphasis on timely responses, proactive updates, clear expectation-setting, and consistent customer follow-through
- Demonstrated ownership and accountability, with a track record of taking initiative, following through on commitments, and driving issues to resolution without requiring constant oversight
- Exceptional attention to detail, with the ability to maintain accurate documentation, identify potential issues early, and ensure critical implementation steps are completed correctly
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware, software, and operational challenges in live customer environments

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/scotch-senior-customer-onboarding-specialist/