# Founding Customer Operations Lead at Scout

- Company: Scout (YC W24)
- What the company does: AI insights for consumer products. Backed by Techstars.
- Company website: https://cpgscout.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA, US
- Work setup: On-site
- Pay: $120 to $180/hr (USD)
- Posted: 2026-07-06
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/cpgscout/jobs/xJbcqnF-founding-customer-operations-lead
- Page: https://www.1752.vc/careers/jobs/scout-founding-customer-operations-lead/

## About the role

We’re hiring a Customer Operations Lead to own the operating layer between customers, product, and engineering. This is not a passive customer success role. You will run customer check-ins, ask good questions, identify what matters, translate customer pain into product requirements, and make sure follow-ups happen without the founder chasing them.

## What they're looking for

- You are unusually organized. You do not need to be reminded three times
- You are fast. You would rather send a good follow-up today than a perfect one next week
- You ask good questions. When a customer says, “Can you add this report?” you ask what decision they are trying to make, how they do it today, what happens if they get it wrong, and how often it matters
- You are comfortable with messy data, messy customers, and messy early-stage company reality
- You can write clearly. Your notes, tickets, and customer updates are specific enough that other people can act on them
- You have good judgment. You know when to say “yes,” when to say “not yet,” when to ask for more context, and when to escalate

Tags: Operations