# Mid Market Customer Success Manager Customer Success · Charlotte · Hybrid at Screencloud

- Company: Screencloud
- What the company does: ScreenCloud is a full-stack digital signage company that provides hardware & software to run screens at scale, improving deployment, management & security. Backed by 500 Global.
- Company website: https://screencloud.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://careers.screencloud.com/jobs/8491192-mid-market-customer-success-manager?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/screencloud-mid-market-customer-success-manager-customer-success-charlotte-hybri/

## About the role

We are looking for a commercially-minded, proactive, and tech-savvy Mid-Market Customer Success Manager to own a portfolio of 300+ customers and drive both retention and expansion at scale. You’ll be accountable for protecting existing ARR while identifying and closing new growth opportunities, with a quarterly expansion quota alongside retention and renewal targets. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience in Customer Success, Account Management, or a similar SaaS role, with exposure to retention, renewals, and expansion
- Ability to effectively manage and prioritize a large, dynamic customer portfolio using data, signals, and technology rather than relying solely on high-touch engagement
- Strong commercial instincts with the ability to conduct discovery, identify opportunities,negotiate, and drive expansion
- Strong analytical judgment and comfort using customer health, product usage, engagement, and commercial data to determine where to focus
- Experience with modern CRM, Customer Success, automation, and AI tools, with an appetite for finding more scalable ways of working
- Highly organised, proactive, and an effective communicator who is comfortable operating in a fast-paced environment


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/screencloud-mid-market-customer-success-manager-customer-success-charlotte-hybri/