# Senior Training & Quality Assurance Strategist at Scribd

- Company: Scribd
- What the company does: Get to the source. Specialized knowledge on any topic, and answers you won’t find anywhere else. Home to the world’s documents, 300M+ and counting. Backed by Y Combinator, CRV and Redpoint.
- Company website: http://scribd.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jobs.ashbyhq.com/ScribdInc/9362a8e6-cef3-4403-8f5d-226369b1ba00?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/scribd-senior-training-and-quality-assurance-strategist/

## About the role

Design the training curriculum, quality rubrics, and calibration process that set one clear standard of excellence for Customer Operations, so quality is built in from the start instead of checked after the fact Own the agent knowledge base and training program, keeping them accurate and current as our products and policies change, so agents have the right answer when they need it Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years in training, quality assurance, learning and development, or a related operations function, ideally in customer support or a contact center
- A builder's mindset: experience building training curriculum and quality standards, not just administering an existing program
- Experience designing and facilitating training for adult learners
- Experience designing programs that work across multiple delivery models, such as internal teams and outsourced partners
- Experience managing a knowledge base and learning management system
- Experience with both human-led QA audits and automated, AI-enabled QA, and the judgment to know when each fits

Tags: Customer Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/scribd-senior-training-and-quality-assurance-strategist/