# Engineering Manager, SupportX at SeatGeek

- Company: SeatGeek
- What the company does: Backed by Accel.
- Company website: http://www.seatgeek.com
- Type: Startups
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Pay: $171K to $248K base salary per year (USD)
- Posted: 2026-07-08
- Apply by: 2026-10-08
- Apply: https://seatgeek.com/jobs/8052412?gh_jid=8052412
- Page: https://www.1752.vc/careers/jobs/seatgeek-engineering-manager-supportx-2/

## About the role

The SupportX team is dedicated to building the future of fan support. We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order management, fulfillment and financial systems.

## What they're looking for

- 5+ years as an engineer in a role that was mostly about writing code
- 2+ years of experience as an engineering manager of productive, motivated teams
- Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences
- Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization
- You’ve successfully built and led lean teams, ensuring they’re productive, motivated, and capable of delivering impactful results
- You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work

Tags: Software Engineering