# Helpdesk Automation Engineer at SeatGeek

- Company: SeatGeek
- What the company does: Backed by Accel.
- Company website: http://www.seatgeek.com
- Type: Startups
- Level: Mid level
- Location: New York, New York
- Work setup: On-site
- Pay: $95K to $137K base salary per year (USD)
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://seatgeek.com/jobs/8304201?gh_jid=8304201&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/seatgeek-helpdesk-automation-engineer/

## About the role

This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience in automation engineering, IT/Helpdesk support and operations, system + workflow configuration
- Intensely dissatisfied with the status quo - manual, repetitive processes genuinely bother you, and you can't leave them alone. You're the person who automates their own work, then comes for everyone else's
- A fast and fearless learner - you move into unfamiliar tools, systems, and problems quickly and come out the other side dangerous
- A successful track record of independently owning improvements from problem definition through build, testing, rollout, and follow-up
- Strong troubleshooting experience across hardware, software, identity and access, endpoints, applications, and basic networking
- Experience supporting device lifecycle, procurement, vendors, licensing, or workplace technology

Tags: Biz Tech

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/seatgeek-helpdesk-automation-engineer/